Consulting Solutions for Service Quality Management System Certification as per IS 15700

Consulting Solutions for Service Quality Management System Certification as per IS 15700

IS 15700:2018 Standard for Public Service Quality

The Indian Standard IS 15700:2018 aims to enhance service quality in Public Service Organizations, promoting not just governance, but quality governance that reaches citizens directly. However, due to frequent staff changes in government organizations, seamless operation of the Service Quality Management System (SQMS) can be challenging. When key personnel overseeing SQMS are transferred, it is essential for their successors to grasp the system thoroughly to maintain consistent documentation, conduct internal audits, and lead management review meetings. Otherwise, lapses in SQMS can lead to nonconformities during third-party audits.

Public Service Organizations covered under this standard include central and state government departments, public utilities, regulatory bodies, banks, public transportation providers, large public hospitals, and schools—essentially, entities providing or influencing public services.

Praditha Engineers Offers Comprehensive SQMS Support Services:

1. Documentation
   We develop clear and practical documentation, including manuals, procedures, forms, and formats, to meet SQMS certification requirements.
2. Audit Preparedness
   To prepare for certification, we train your personnel to effectively understand and demonstrate SQMS competence during certification or compliance audits. Our team conducts mock audits to ensure staff are fully prepared for the certification audit.
3. Certification Support
   From the initial application to final certification approval, we provide complete guidance to help you secure third-party certification.
4. Training Programs
   Our training programs are designed to provide the knowledge and skills needed to implement IS 15700:2018 standards. Our training includes:
• Employee Training: Tailored to enhance SQMS understanding, this training is delivered in English, with duration adjusted based on participants' needs.
• Management Training: Key personnel receive in-depth training to conduct SQMS internal audits, earning an internal auditor participation certificate.

We also conduct training to raise awareness of SQMS-related activities, tailored to those managing relevant operations within your organization.

Two-Day Training Course on IS 15700:2018

Designed for personnel in various Public Service Organizations, our two-day course ensures participants can deliver effective and efficient public services. This course is based on IS 15700:2018 – Quality Management Systems – Requirements for Service Quality by Public Service Organizations.

Course Topics Include:

1. Purpose and relevance of the Service Quality Management System (SQMS) per IS 15700.
2. Overview of IS 15700:2018, its structure, and its connections with ISO 9000:2015 (Quality Management Fundamentals), ISO 10002:2004 (Customer Satisfaction and Complaint Handling), and ISO 19011:2018 (Auditing Guidelines).
3. Interpretation of IS 15700 requirements for Public Service Organizations.
4. Roles and responsibilities of a Nodal Officer according to IS 15700.
5. Steps for implementing, certifying, and maintaining compliance with IS 15700:2018.